Shipping policy

At MyGymSupplements, all UK deliveries are handled by DPD for speed, reliability, and full tracking.

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Order Processing

• Orders are processed Monday to Friday (excluding public holidays).

• Place your order before 3pm (Monday–Friday) to qualify for next working day delivery.

• Orders placed after 3pm will be processed on the next working day.

• Once dispatched, you’ll receive an email with your DPD tracking number.

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Handling Time

• Next Day Delivery orders placed before 3pm → dispatched same day.

• All other orders → dispatched within 1 working day.

• No dispatches on Saturdays, Sundays, or public holidays.

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UK Delivery Rates

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Free Delivery

• Orders over £100 qualify for free DPD delivery anywhere in the UK.

• Free delivery applies to the Next Working Day service for all eligible orders.

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Delivery Timeframes

• Estimates are shown at checkout and are based on working days.

• While DPD is highly reliable, delays may occur due to weather, traffic, or unforeseen events.

• If your order hasn’t arrived within the estimated timeframe, contact us with your order number and tracking details.

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Delivery Address

• Your address is printed exactly as entered at checkout - please double-check before confirming.

• We cannot change addresses once an order has shipped.

• Failed deliveries due to an incorrect address will require a re-delivery charge.

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Tracking Your Order

• Use your DPD tracking number to monitor your delivery in real time via the DPD app or website.

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Cut-off Times Recap

• Order by 3pm, Mon–Fri → Next Working Day Delivery.

• Orders placed after 3pm → processed the next business day.

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Contact Us

Store Name: MyGymSupplements

Registered Office: 29 Netherfield Drive, Sapcote, Leicester, LE9 4NG, UK
Company Number: 16637636

Email: hello@mygymsupplements.shop
Phone: +44 (0)20 3740 1275

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (UK time)
Closed: Weekends and UK public holidays