Legal Policy

Last Updated: 09/01/2026

This Legal Policy outlines the legal information, responsibilities, and disclosures governing the use of the MyGymSupplements website and the purchase of products from it.

1. Legal Entity & Business Information

This website is owned and operated by:

MY.SHOPGROUP LTD
Trading as: MyGymSupplements
Company Number: 16637636

Registered Office:
29 Netherfield Drive
Sapcote, Leicester
LE9 4NG
United Kingdom

Email: hello@mygymsupplements.shop
Phone: +44 (0)20 3740 1275

2. Regulatory Compliance

MyGymSupplements operates in accordance with:

UK Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
UK General Data Protection Regulation (UK GDPR)
Food supplements regulations applicable in the United Kingdom

We are committed to lawful, fair, and transparent business practices.

3. Product & Health Disclaimer

Products sold on MyGymSupplements are for personal use only.

Food supplements are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding supplements have not been evaluated by the UK Medicines and Healthcare products Regulatory Agency (MHRA).

Customers should consult a qualified healthcare professional before using supplements, particularly if pregnant, breastfeeding, taking medication, or managing a health condition.

4. Accuracy of Information

We make every effort to ensure that all product descriptions, prices, and information displayed on the website are accurate and up to date. However, errors may occasionally occur.

We reserve the right to:

Correct errors or inaccuracies
Update product information at any time
Cancel orders affected by incorrect information

5. Pricing, Payments & Taxes

All prices are displayed in British Pounds (GBP £)
Prices include applicable taxes unless stated otherwise
Delivery charges are clearly shown at checkout
Payments are processed securely through Shopify-approved payment providers

Accepted payment methods include major debit and credit cards and PayPal.

6. Shipping & Delivery

All UK deliveries are handled by DPD
Delivery times are estimates and not guaranteed
Customers are responsible for providing accurate delivery information
We are not liable for delays caused by couriers, weather, or events beyond our control

7. Returns, Refunds & Statutory Rights

Customers are entitled to their statutory rights under UK law.

Eligible items may be returned within 14 days of delivery
Items must be unopened, unused, and in original packaging
Supplements and perishable goods are non-returnable unless faulty or incorrect
Refunds are issued to the original payment method

Full details are available in our Returns & Refunds Policy.

8. Cancellations

Orders may be cancelled prior to dispatch by contacting our customer support team. Once dispatched, cancellations are subject to the returns process.

9. Customer Responsibility

Customers are responsible for:

Providing accurate delivery and billing details
Complying with product usage instructions
Ensuring products are suitable for their personal needs

Orders delivered to incorrect addresses due to customer error are non-refundable.

10. Intellectual Property Rights

All website content, including text, images, logos, trademarks, and designs, is the intellectual property of MY.SHOPGROUP LTD.

Unauthorised reproduction, modification, or distribution is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses
Liability is limited to the value of the product purchased
Nothing in this policy limits statutory consumer rights

12. Third-Party Services

We may use third-party service providers (including payment processors and couriers). We are not responsible for the content, policies, or actions of third-party websites or services.

13. Privacy & Data Protection

Personal data is handled in accordance with our Privacy Policy and UK GDPR requirements.

14. Governing Law & Jurisdiction

This Legal Policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.